DraftKings SportsBook Review Updated for May

DraftKings Sportsbook, with its user-friendly platform, range of betting options, and responsive customer service, secured a high rating of 4.9 out of 5 in our review. We recognize some minor issues highlighted by users, but overall, we highly recommend trying DraftKings Sportsbook for its reputable and engaging online betting experience.
DraftKings Logo
4.9
4.9 Stars out of 5.0

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DraftKings Review Summary

DraftKings impresses with its vast sports coverage, innovative betting options, and user-friendly interface, though it could improve in some areas.

Pros

    • Extensive Sports Coverage
    • Innovative Betting Options
    • User-Friendly Interface
    • Always Has Ongoing Promos and Bonuses

Cons

    • Technical Glitches in the App
Jump To: Detailed Review

Table of Contents

DraftKings Review

Taking A Look at the Sportsbook

When we review any sportsbook or DFS site, we like to have a method to our madness. We don’t just open the app and call it a day; no, we dive deep into the product, searching through every nook and cranny to give you a comprehensive understanding of what’s on offer.

  • Bonuses. We examine past and current bonuses, scrutinize terms and conditions, and compare them with those of competitors.
  • Range of games. We detail the various game types offered and test each to provide insights into the gameplay.
  • User experience. Based on our experience and quick testing, we evaluate the app’s layout, design, navigation, and ease of use.
  • Customer reviews. We incorporate feedback from various platforms to offer a comprehensive view of customer satisfaction.
  • Customer support. We explore the effectiveness of support channels, including live chat and email, focusing on response times and helpfulness.

With that, we promise to deliver the most comprehensive DraftKings review from our real-world, hands-on experience.

DraftKings Delivers on the Bonuses

DraftKings Promo Code on HR

When we first signed up for a new DraftKings account, we were pleasantly surprised by the welcome bonus on offer. Any sportsbook that offers bonus bets out the gate automatically intrigues us.

DraftKings Sportsbook Promo Code No Code Required
Offer GET A NO SWEAT BET UP TO $1,500 | Get a No Sweat NBA SGP Every Day of NBA Playoffs
Valid Through May 31, 2024
Bonus Verified May 24, 2024 by Chris Lollis
Terms for the Offer Must be of legal sports betting age. One bonus code per customer. New accounts only. Bonus bets not eligible on Teaser bets.
Availability AZ, CO, CT, IL, IN, IA, KS, KY, MA, MI, NH, NY, NJ, OH, PA, TN, VA, WV, WY

The current DraftKings promo isn’t necessarily the best in the sports betting industry, but it’s still a solid offer. To take advantage of the bonus, all you have to do is sign up with a specific link (we didn’t need a bonus code) and make the minimum bet or deposit.

The best part of the current DraftKings bonus is that the bonus bets are available in our account instantly. That’s much better than other sportsbooks that make you jump through hoops to access your bonus bets.

Bet on Anything at Anytime

We were amazed at the sheer number of bets you can make at DraftKings. Mostly, if you can think of it, they have it. We’ve tried all of their bet types, but we did have a few that stood out to us—

  • Moneyline Bets: This is the most straightforward type of bet where you simply choose which team or athlete will win the event. For example, in a baseball game between the Yankees and the Red Sox, you can place a Moneyline bet on either team to win.
  • Point Spread: This involves betting on the margin of victory in a game. The favored team must win by more than a certain number of points for the bet to pay off. For instance, if 7.5 points against the Dolphins favor the Patriots, they need to win by eight or more points for a bet on them to pay off.
  • Over/Under (Totals): Here, you’re betting on the total points scored by both teams in a game. You can bet that the total score will be over or under a number set by the sportsbook. For example, in an NBA game with an Over/Under of 215.5, you can bet on the points scored to be over or under this number.
  • Parlay Bets: This type of bet involves making multiple selections as part of a single wager. All selections must win for the bet to pay off. It’s riskier but offers higher potential payouts. For example, you could place a parlay bet on the Lakers to win their game, LeBron James to score over 30 points, and the total points in the game to be over 200.
  • Futures: These are bets on season-long results or events that will happen in the future. For instance, you can bet on which team will win the Super Bowl at the start of the NFL season or who will win the World Series before Spring Training even starts.
  • Prop Bets: These are bets on specific events or statistics within a game unrelated to the final outcome. For example, you can bet which player will score the first touchdown in an NFL game. This is a lot of fun when you’re watching the games live.
  • Flash Bets: DraftKings offers this unique type of live betting that allows you to bet on events happening in the next few minutes of a game, like the next team to score. We watched games live and would get the flash bet live on our app. 

With a big name like DraftKings, it’s no surprise they have one of the industry’s most extensive collections of bet types. 

User Interface and Experience

DraftKings Sportsbook App Screenshots
These screenshots show just how easy it was for us to use the DraftKings Sportsbook app in our review.

We love that they have plenty of betting options, but if you can’t access the options, how will you place your bets? Fortunately, the DraftKings website and app are both user-friendly. You won’t have any trouble finding the bet you want to make. We logged in, set up our account, and started betting within minutes.

One of our favorite features is their live in-game betting section. This allows you to bet on games as they happen with constantly updated odds. We also like the “flash bets” mentioned earlier, adding an extra layer of excitement to live betting.

The layout and design are clean, with easy-to-navigate menus. We also love that the site is optimized for mobile use, making placing bets on the go easy. Of course, we always recommend downloading the app, which is equally seamless.  

Customer Reviews

We’ve probably used the DraftKings app more than anyone else. In fact, our staff has spent hours upon hours using it. However, we understand that some people may have a different experience. That’s why we scour popular sports betting forums, review sites, and social media channels for feedback on DraftKings Sportsbook.

With a whopping 4.6 stars and 116,000+ reviews on the Android App Store, and 4.8 stars from over 600,000 reviews on the Apple App Store, we think there is plenty of data to go through. 

Here is what others are saying about their experiences with DraftKings.

Positives

  • Users appreciate the variety of games available, including casino games like roulette and blackjack and a wide range of slots.
  • Customers commend DraftKings for their excellent customer service and quick resolution of issues.
  • The platform is praised for its simple, user-friendly interface, particularly for deposits and withdrawals.
  • Regular promotions are well-received by users.
  • Fast payouts are highly appreciated by customers, making DraftKings their primary sportsbook choice.

Negatives

  • Some users experience the app running slow at times and wish for improvement in features like full-screen live feeds.
  • Technical issues have been reported, such as bets disappearing from slips, problems with location verification, and the need for frequent uninstall/reinstall.
  • The app’s unreliability has led some users to switch to competing platforms.

We’ve gathered from what others say about DraftKings that the platform is well-liked by most users. Nevertheless, some issues could use improvement.

Here are a few reviews we saw on the app stores so you can get an idea for yourself.

Phil S. Android User. So.. I’ve been using DK for a few years now. At first it was perfect, no lag, no bugs, didn’t have to restart the app, etc. But lately it’s been so annoying to use.. my phone wants to put the app to sleep because it causes my battery to drain and even when you clear the app it’s taking up too much memory so I have to force stop it everytime.. its almost like every time you open the app it’s just cloning itself over and over and not opening the same program I used just a few minutes ago..
Dylan Fisher. Android User. Best Sportsbook and Casion that I’ve tried. Haven’t had a single issue with it yet. Deposits and withdrawals are self explanatory and simple. Plus the amazing promos.. that’s the chefs kiss.

How is the DK Customer Support?

Customer service is always the last thing on a sports bettor’s mind until they need it. We’ve had our fair share of negative experiences with customer service at online sportsbooks, so we were curious to see how DraftKings Sportsbook stacked up.

We were pleasantly surprised by their customer support team. They offer plenty of options to get a hold of their team, and their response times weren’t bad either. On average, their email and Twitter support took just a couple of hours, but their live chat was the fastest, with their support team getting back to us in just a couple of minutes.

Customer Service OptionDescription
Email SupportCustomers can reach out to DraftKings customer support team through their official email address: support@draftkings.com
Phone SupportLimited as you can only leave a voicemail for their support team at 1 (855) 357-2377. Dont forget to include your name and number.
Help CenterThe DraftKings Help Center offers a wealth of information on various topics like odds, wagers, and how to use the Sportsbook on DraftKings.
Submit a RequestOn DraftKings’ Help Center, customers can submit a request for assistance on a variety of topics.
Live ChatThis makes it easy to reach out to their support staff. The wait time is typically just a few minutes.
Twitter SupportDraftKings also offers some level of customer support via their Twitter handle @DK_Assist

The Final Verdict. Think DraftKings is for You?

At HelloRookie, we’ve reviewed and compared numerous online sportsbooks and daily fantasy sites, and DraftKings stands out at the top, especially among online sportsbooks.

Its platform impresses with user-friendliness, a vast array of betting options, and reliable customer support.

Despite the absence of technical glitches and customer feedback issues, DraftKings secured a strong reputation, earning a high 4.9 out of 5 stars in our assessment.

DraftKings Review Overview

Details


DraftKings is unquestionably one of the biggest contenders in the sports betting industry, thanks to its attractive bonuses and a user-friendly interface that enhances the overall gaming experience. The platform offers excitement and fun for sports bettors, with just a few glitches reported by users – a minor hiccup in an otherwise smooth journey. While we’re awarding DraftKings a high rating of 4.9 out of 5, it would be hard-pressed to achieve a perfect 5.0.

Rating

4.9 Stars (out of 5) 4.9 (out of 5)
Author: Chris Lollis
Reviewed By: Mike Noblin

Chris Lollis


Chief Content Officer

Chris Lollis is the founder and senior editor at Hello Rookie. He has over a decade of experience in the sports betting industry and has covered everything from the PASPA repeal to every state launch since. Chris currently contributes guides, reviews, and betting tips at Hello Rookie.

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4.9
Hello Rookie Rating

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